Privacy Policy

Information We Collect

When you use GBN Store, we may collect certain information including:

This information helps us improve our services and provide a better shopping experience.

How We Use Your Information

We may use your information for the following purposes:

• Processing and delivering orders
• Providing customer support
• Managing your account
• Sending order updates and notifications
• Responding to inquiries and requests
• Improving website performance and user experience
• Preventing fraud and unauthorized activities
• Verifying customer identity where necessary
• Processing returns, refunds, warranty claims, and cancellations
• Complying with legal and regulatory obligations
• Informing customers about offers, promotions, or new products when appropriate

We only collect information that is relevant to providing our services.

Payment Information

GBN Store does not store sensitive payment card information on our servers.

Payments are processed through trusted payment providers and gateways that use secure technologies designed to protect customer transactions.

We do not receive or retain your full debit or credit card details. Payment information is handled securely by our payment service providers in accordance with their own privacy and security practices.

Sharing Information

We do not sell, rent, or trade customer personal information to third parties.

Your information may only be shared when necessary with:

• Delivery and logistics partners
• Payment service providers
• Technical service providers
• Analytics and website service providers
• Warranty service providers or authorized distributors, where required for warranty claims
• Legal authorities when required by law

Any information shared is limited to what is necessary for providing our services.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

While we work hard to maintain secure systems, no online platform can guarantee absolute security. Customers are encouraged to keep their account credentials secure and confidential.

Cookies

GBN Store may use cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

• Remember user preferences
• Maintain shopping cart functionality
• Understand website traffic and performance
• Improve website features and usability
• Measure website performance using analytics tools.

Most web browsers allow users to manage or disable cookies through browser settings.

Third-Party Links

Our website may contain links to external websites, services, or social media platforms.

Once you leave GBN Store and visit a third-party website, their privacy policies and practices will apply. We are not responsible for the privacy or security practices of external websites.

Marketing Communications

We may occasionally send promotional emails, product updates, special offers, or marketing communications.

Customers can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in those messages or by contacting us directly.

Even if you opt out of promotional messages, we may still send important service-related communications such as order confirmations, shipping updates, account notifications, and warranty information.

Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update account details
• Request deletion of certain information where legally applicable

Please note that we may retain certain information where required by law, for accounting purposes, fraud prevention, or to complete ongoing transactions.

To make a request regarding your personal information, please contact our support team.

Children's Privacy

GBN Store does not knowingly collect personal information from children without appropriate consent where required by law.

Changes to This Privacy Policy

GBN Store handles customer information in accordance with applicable laws and regulations of Nepal relating to privacy and data protection.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page and become effective immediately after publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: